Account controls

Delete your Film to Photo account

You can delete your account and remove its private cloud photos in the app, or request deletion by email if you no longer have access to it.

Delete in the app

1. Sign in to the Film to Photo account you want to delete.
2. Open the AI Restore or Upscale account menu.
3. Choose Delete account, review the confirmation, and choose Delete.

The authenticated request deletes your Film to Photo account and sign-in access, stops active AI work, makes your cloud AI jobs unavailable, and removes private source and result photos stored by Film to Photo. Removal from our storage may take a short time.

Request deletion without the app

Email support@filmtophoto.app from the email address used for your Film to Photo account. Use the subject “Film to Photo account deletion.” We may ask you to verify control of the account before completing the request.

Request account deletion

Do not send your password, authentication token, store receipt, payment-card details, or photos.

What deletion does

• Deletes your Film to Photo account and sign-in access.
• Stops active AI work and makes the account’s cloud AI jobs inaccessible.
• Removes private source and result photos stored by Film to Photo.

Local scans stay on your device. Delete them in the app or clear the app’s data if you also want to remove those local copies.

What may be retained

Limited purchase, credit, technical, and security records may be retained for as long as needed to make deletion permanent, prevent a purchase or deleted job from being processed again, keep the credit balance accurate, handle fraud or disputes, and meet legal obligations. OpenRouter, Google, app stores, and other processors apply their own retention practices to records they control. See the Privacy Policy for details.